Terms & Conditions

1. Introduction

These terms and conditions govern your use of the Direct Freight Solutions website at directfreightsolutions.co.uk and any freight coordination services provided by Direct Freight Solutions.

By using this website, you confirm that you accept these terms and agree to comply with them. If you do not agree, please do not use our website.

2. Our Services

Direct Freight Solutions provides freight coordination and transport arrangement services. We act as a coordinator between customers who need goods collected and delivered, and suitable transport providers.

We do not claim to operate our own fleet of vehicles or hold specific operator licences unless separately confirmed. Where appropriate, we work with appropriately authorised transport providers to fulfil your requirements.

3. Enquiries and Quote Requests

Submitting a quote request through our website is an enquiry, not a confirmed booking or contract. No transport arrangement is confirmed until:

• We have reviewed your requirements
• We have provided a proposed arrangement and any associated costs
• You have explicitly agreed to the proposed arrangement

We reserve the right to decline any enquiry at our discretion.

4. Accuracy of Information

You are responsible for providing accurate and complete information when submitting a freight enquiry. This includes correct addresses, realistic descriptions of goods, approximate weights, and any access or handling requirements.

Inaccurate information may result in delays, additional costs, or the inability to complete transport arrangements as originally proposed.

5. Pricing and Payment

Prices quoted are based on the information you provide. Final costs may vary if the actual job differs materially from the original description. Payment terms will be agreed as part of confirming transport arrangements.

6. Cancellations

If you need to cancel a confirmed transport arrangement, please notify us as soon as possible. Cancellation charges may apply depending on the notice period and whether transport has already been arranged.

7. Liability

We will take reasonable care in coordinating transport arrangements. However, we do not guarantee the availability, performance, or conduct of third-party transport providers.

To the fullest extent permitted by law, our liability for any loss or damage arising from the use of our services is limited to the value of the service fee paid for the specific arrangement in question.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

8. Intellectual Property

All content on this website — including text, design, graphics, and code — is owned by or licensed to Direct Freight Solutions and is protected by copyright. You may not reproduce, distribute, or use our content without written permission.

9. Website Availability

We aim to keep this website available and up to date, but we do not guarantee uninterrupted access. We may modify, suspend, or withdraw the website at any time without notice.

10. External Links

This website may contain links to external websites. We are not responsible for the content, availability, or privacy practices of third-party websites.

11. Governing Law

These terms are governed by the laws of England and Wales. Any disputes arising from these terms or the use of this website will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We may update these terms from time to time. Changes will be published on this page. Continued use of the website after changes are posted constitutes acceptance of the revised terms.

13. Contact

For questions about these terms, please contact us at: directfreightsolutions@hotmail.com

Last reviewed: October 2026